Introduction:

👋  Welcome

Platform

FAQ

Plans and Pricing

Changelog

Agents:

Agents Overview

Build Your Agent

Share Your Agent

Monitor Your Agent

Features:

Interaction Tools (100+)

Voice & Arabic support

Environment Awareness

System Prompting

Templates (20+)

Available LLMs

Shipcrew

Tips & Tricks:

Prompting Guide

Agent Basics

Slack Integration

Alternatives

Use Cases

TestAI Integration

About:

Team

Support Policy

Privacy Policy

Terms & Conditions

Referral Program

CNTXT

External Links:

Support Policy

Explore support options across all plans, with fast-tracked help for builders and clients in production.

Shipable is committed to helping you ship fast and scale with confidence. Whether you're building your first AI agent or running mission-critical workflows, our support options are built for speed, clarity, and results.

Scope

We support all Shipable-built agents deployed via our platform, across Web, WhatsApp, Slack, and API endpoints. This includes:

• Agent creation, prompt config, and template usage
• Actions and integrations (Stripe, Notion, Cal.com, Webhooks, etc.)
• Multi-agent setups and chaining logic
• Knowledge ingestion and RAG behavior
• Agent performance, fallback handling, and observability tooling

We do not debug third-party infrastructure or custom frontend setups beyond what's integrated in Shipable.

Plans

Free Plan:

• Community support via Reddit
• Access to documentation and templates
• No SLA or guaranteed human support

Paid Plans (Pro, Enterprise):

• In-app support via our AI assistant with escalation to human
• Guaranteed response within business hours (or custom SLA for Enterprise)
• Slack or shared channel (Enterprise only)

Supported Assistance

Agent & Config Help

• Guidance on creating and customizing agents
• Prebuilt prompt tuning and system prompt config
• Using memory, RAG, and fallback logic effectively

Troubleshooting

• Debugging deployment issues (Web, WhatsApp, Slack, API)
• Reviewing error logs, failed actions, and fallback behavior
• Escalating issues with embeddings, ingestion, or reranker mismatches

Integrations

• Support for Stripe, Notion, Zapier, Slack, Cal.com, CRMs, etc.
• Troubleshooting webhook actions and API fetches
• OAuth, token scopes, and callback issues

Analytics & Observability

• Help reading usage logs, token/cost dashboards, sentiment reports
• Alerts and error thresholds

Not Covered

• Manual editing of your custom frontend code
• Debugging backend infrastructure unrelated to Shipable
• Third-party services not integrated through Shipable (e.g., custom database setup)

Who Can Contact Support

• Support is available to anyone with a registered Shipable account
• Requests must be submitted through official support channels

Official Channels