System Prompting

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System Prompting is where your AI agent gets its brain and boundaries. It's the control room. You define how your agent behaves, talks, remembers, and reacts — across platforms, use cases, and tones.

What You Can Control

1. Persona & Tone

Define who your agent is — formal or fun, concise or elaborate, helpful or assertive.

Example: “You are a witty travel agent. Always start with a fun fact. Be concise.”

2. Knowledge Boundaries

Scope what the agent knows or shouldn’t touch.

Limit to specific knowledge sources
Block off sensitive queries
Add RAG-based context only when needed

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3. Response Rules

Set hard logic like:

Always ask before performing a sensitive action
Never hallucinate beyond given sources
Use markdown for structured replies

4. Multi-Model Behavior

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Assign model use per task:

GPT-4o for conversational fluency
Claude for long reasoning
AraBERT for Arabic-specific tasks

Shipable routes intelligently — or lets you override.

5. Fallback & Guardrails

Set what happens when:

Confidence score is low
LLM response is over budget
The agent runs into forbidden topics

Example:

json
CopyEdit
{
  "fallback": "If unsure, ask for clarification. If repeated, hand off to live agent.",
  "maxTokens": 800,
  "temperature": 0.3
}

Where You Set It

Go to Agent Settings → System Prompt:

Use templates for common setups (e.g. Lead Qualifier, Support Agent)
Or write custom prompts from scratch

You can define prompts per:

Agent
Environment (WhatsApp vs. Web vs. Slack)
Use-case (Sales, Support, Scheduling)

Power Features

Version Control: Test, preview, and roll back prompt versions
Prompt Scoring: Know which version works best per goal
Prompt Feedback Loops: Improve prompts based on real conversation data
Per-Client Overrides: Run the same agent logic with different prompts per client

Why It Matters

Prompting isn't copywriting. It's system design. The better your system prompt, the less duct tape you need later. This is how you go from chatbot to AI teammate.

That’s it. You're ready to test your first agent in minutes with Shipable.