Environment Awareness

Environment Awareness means your AI knows where it lives — and acts accordingly.

Shipable agents adapt their behavior, tone, and interface based on the deployment surface (Web, WhatsApp, Slack, Voice, etc.). This makes your agent feel native—without extra config.

What It Actually Does

1. Adapts to the Channel

Web → richer replies, images, buttons, long form
WhatsApp → compact replies, no links, no code blocks
Slack → structured formatting, tags, slash commands
Voice → shorter, confirmation-first, no visual dependencies

2. Knows What Tools Are Allowed

Agent restricts itself:

No calendars in Voice
No lead forms in WhatsApp
No file uploads on SMS

Shipable enforces this automatically. You focus on outcomes, not edge cases.

3. Changes Tone & Flow

You can define tone per environment:

json
CopyEdit
"web": "Conversational and helpful.",
"whatsapp": "Short, friendly, clear.",
"voice": "Polite, slow-paced, repeat key info."

Knowledge File Integration

Shipable doesn’t just let you upload PDFs or docs — it contextualizes them for the agent depending on channel.

Example:

Upload a 30-page watch catalog PDF.

Web: Agent offers rich carousels, download links.
WhatsApp: Summarizes only top 3 watches.
Voice: Describes 1 watch at a time with a call-to-action.

Supported Formats:

.pdf, .docx, .md, .txt, .csv, .png (OCR), .mp4 (transcription), and more.

Behind the scenes:

Data is chunked, tagged by topic
RAG-ready context is injected only if needed
Output is trimmed, adapted by environment

Smart Prompt Suggestions (Auto-Generated)

Shipable crawls your uploaded knowledge and suggests relevant starting prompts:

Examples from a luxury watch store PDF:

“I’m looking to buy a Rolex.”
“Can I trade in my watch?”
“Show me available Omega pieces.”
“How does consignment work?”

These show up instantly in the Suggestion tab — ready for users to click and start chatting.

You can:

Edit/delete them
Add your own
Toggle visibility per environment

Why It Matters

This isn't just a "nice to have." It’s the difference between:

👎 "Sorry, I can’t do that here."

vs.

🔥 "Here's the top 3 watches available now — want me to book a showing?"

Environment-aware agents = native UX = better conversion.

That’s it. You're ready to test your first agent in minutes with Shipable.